About Me
Passionate analytics, innovation, and digital transformation executive with 20+ years of experience
Highly accomplished executive specializing in analytics, process optimization, automation, and digital transformation with 20+ years experience.
Key Strengths:
- Lean/Six Sigma
- Digital transformation
- Robotic process automation
- Development of emerging leaders
- Innovation and advanced technology
- KPIs, insights, visualization & data strategy
Transitions fluidly between strategy, process, and technology to develop a complete vision and execution roadmap. Adds value in taking a company to the next level of performance and customer engagement. Increased operating margins by 50% over 7 years, while achieving a net promoter score of 75%.
Systems thinker who thrives on problem solving and stepping up to complex challenges that others will not attempt. Champions collaboration amongst people, teams, and cross-functional leaders. Deployed lean service model for 1,100 associates, reducing the Expenses on Client Accounts (EOCA) by 45%, saving $110M.
Passionate about building empowered teams that are naturally curious and have a bias towards action. Implemented business technology automation tools with team of full stack developers. Team developed and managed 200+ applications that created hyper efficiencies and reduced the unit cost for each process touched by an average of 35%.
Drives organizations to increased levels of growth, profitability, and industry leadership. Energizes organizations through strategic insight, high yield process, and deeply engaged teams. Spearheaded delivery of IBM's Business Process Management tool, resulting in 80% of manual processes being automated and eliminating up to 98% of the touch time for key processes.